Yesterday, I spoke at TechPhx about how entrepreneurs can respond to damaging reviews or other critical statements from customers online. Criticism is a healthy part of any business and surely, you will encounter someone who dislikes your service at some point. I’ve decided to share insights into the strategy and tactics of responding to negative reviews, why they matter and how you can do it without looking like an ass.
Also included are a few helpful examples on how to respond to the Better Business Bureau. I’ve happily resolved numerous disputes with them and I have a few best practices.
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Questions? Just ask me on Twitter: @JoeManna