We help small businesses succeed. Nothing truer could be said for our customer support team, who handles hundreds of contacts from customers every day. They are on the front lines helping you navigate around the software, explaining the more complex parts of the service and doing it all with confidence.
As we continue to grow, we often enhance our customer support experience. We’ve recently expanded our live support chat, which has exploded in popularity. We hear you! We’re adding even more live chat representatives so you get to your answers even quicker.
Here are some cool stats on our customer support team. We handle roughly 900 questions from customers every day. Don’t get too concerned that you see a spike towards this month. Infusionsoft ID has prompted some questions from you and we’re here to help – so that’s why there’s an increase in overall volume.
One of the ideas you’ve suggested is to have access to Infusionsoft phone support around the clock. If you find this important, you can gain access to 24/7 Support by Infusionsoft for about $1 per day.
We care a lot about your satisfaction! Over two-thirds of users rate their support experiences as 90% or higher. We always love to read your comments, so if there are ways we can improve or you’d like to send a friendly kudos to your support representative, go ahead and respond to the surveys that we send out.
Read more about this post, Fun Fact Friday: Infusionsoft Serves Hundreds of Customers Daily on The Infusionsoft Blog.