A common feature request I heard a lot was this — “I want Twitter integration.” I asked them why, and I would hear any number of responses that would eventually lead to a dead-end. Of all the people who I gave my business card to and instructed them to show me how adding an [ambiguous] Twitter integration would help them get more leads, sales or save time — or other business uses, I received zero responses to my inbox.
The sad thing is, I was serious. I really wanted to go to battle for them, but evidently, they didn’t find it important enough to write a short email telling me how it would help them. I knew a few ideas on what might help them, but I am not the end-user and really couldn’t go to battle since users didn’t find it important themselves.